To better facilitate and meet employers needs for skilled expatriate talent, MYXpats have put in place a robust online data platform and service-driven process which have helped the new enhanced centre. The Centre, conveniently located in the Klang Valley, aims to effectively process Employment (EP) and Professional Visit Pass (PVP) applications for skilled expatriates within its five (5) working days client charter. Since 2015, MYXpats have worked hard to improve the processing time and have approved more than 90% of Employment Pass applications within this client charter.
In their continuous effort to enhance the facilities and provide improved service in processing expatriate applications, they have come out with the following new features:
| 1. | Online payment (Internet Banking or Credit/Debit Card) facilities for Immigration Fee which will be available on our portal. This will help reduce the need for physical payments and repeat visits to MYXpats Centre. |
| 2. | Implementation of new online services for Transfer of Endorsement and Cancellation of Passes |
| 3. | A new function, the MYHelp System, which will allow for online support chat between the companies and their Helpdesk officers. The system will also enable an increase in upload file sizes from 10Mb to 20Mb for each attachment. |
| 4. | Establishment of branches outside Klang Valley, located in Penang and Johor |
| 5. | Kiosk station facilities at MYXpats Centres |
| 6. | Improved features on the portal and in existing processes to improve customer online experience. |
| 7. | Simplified handbook together with a detailed version of the MYXpats Guidebook |
As such, to continuously improve on these services, please be advised that the new charges will be reflected in the following structure:
| ONLINE SERVICES (NEW & RENEWAL) | NEW FEE WITH 6% SST |
| EMPLOYMENT PASS (EP) | RM 1,060.00 |
| DEPENDANT PASS (DP) Spouse / Common-Law Spouse Children below 18 years (Biological/Adopted/Step Child) Disabled Children (no age limit)LONG-TERM SOCIAL VISIT PASS (LTSVP-EP) Children above 18 – 25 years (Biological/Adopted/Step Child) Parents/Parents-in-law | RM530.00 |
|
PROFESSIONAL VISIT PASS (PVP) Position Exempted to charges processing fee: Invited Lecturer, Invited Professor, Visiting Professor & Visitor Lecturer | RM 1,060.00 |
| TRANSFER OF ENDORSEMENT (TOE), CANCELLATION OF PASSES | FREE OF CHARGE |
| NOTE: For rejected applications, MYXpats shall refund 60% of the Application charges subject to Terms & Conditions. |
(NOTE: The amount stated above is solely for the skilled expatriate talent application charges and excludes Immigration fees)
We thank you for your continuous support.